This Privacy Policy explains what personal information Helisika collects from you and how it will be utilized.

We will collect personal information from you if necessary

We will only collect personal information from you that is necessary to our services you have requested from us. The type of personal information we collect includes:

• First and last name

• Contact details, including your telephone number and email address.

• Your location

• Your weight

• Any health conditions, disabilities, or dietary requirements provided

These personal details are required to take part in the services provided by Helisika.

How we collect your personal information

We may collect any personal information which you provide to us via our website, over the phone, by email, or through our online booking system. We might also collect personal information from third parties where you have authorised this, for example from travel agents and online booking providers.

Payment Information: Online and in-person payments are processed through Stripe and/or RMS Pay, which may collect information including credit or debit card details. This information is held by Stripe and RMS pay only. Read RMS Privacy Policy on: (https://www.rmscloud.com/terms-and-conditions#privacy-policy).

Read Stripe Privacy Policy on: (https://stripe.com/nz/privacy).

Google Analytics: We use Google Analytics to help us analyse how users interact with our websites. For more information about how Google utlises your personal data, please see Google’s Privacy Policy (https://policies.google.com/privacy).

How will personal information be used?

• To communicate with you regarding services purchased.

• To process payment transactions.

• To improve our products with your feedback provided.

• To include photos and videos of activities on our website, social media and other promotional material.

• To market our services and products to you, via Facebook, Google, RMS.

• For any other purpose authorised by you or under the Privacy Act 1993 or any subsequent legislation replacing it.

How will my personal information be protected?

We will take reasonable steps to keep your personal information safe from loss or unauthorised disclosure. We keep your personal information safe by utlising a password-protected system and only allow particular staff access to it.

Who will my personal information be shared with?

Your personal information will be shared within the Transport World group of attractions for marketing purposes. Your personal information will be shared with our staff, as necessary, as well as with certain third-party suppliers which support our services. These suppliers include (but are not limited to):

• Rezdy – to process bookings, send requests for feedback, and collect client details.

• RMS and Stripe– to process payments and orders.

• Google Analytics

• Any third party which maintains our SEO

How long will my personal information be kept for?

We keep your personal information stored within our client database following your booking of a Helisika Product. Information will be stored within our email marketing system, RMS until you unsubscribe, at which point you will no longer receive communication from Helisika.

Your rights

You have the right to ask for a copy of any personal information we hold about you and, if you think any of that personal information is wrong, request that we correct it. You can also object to the use of your personal information for certain purposes, including marketing. If you would like to contact us in relation to any of your rights listed above, or about anything else in this privacy policy, please email us at [email protected]

Last updated: July 2024